Guarantee / Returns Send this page to friend
Guarantee / Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized boots, belts or other personalized merchandise. We want you to be 100% happy with your purchase from TimsBoots.com
If you need to return something, please send an email to
returns@timsboots.com or call us at 1-800-771-4214 within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original
packaging.Please do not wear boots off of the carpet until you are sure they fit. Boots that are not in resalable condition cannot be accepted. Returns for refund will be subject to a 15% restocking fee.Shipping charges are non-refundable.
Your Low Price is Guaranteed at TimsBoots.com!
We know you have better things to do when you’re busy than worry to about whether you could have saved $10 on your boot purchase. That's why . . . .
TimsBoots.com guarantees you the lowest prices with 100% Price Protection!
As a top ranked site on the Internet (Google and Yahoo), we negotiate the lowest pricing with the manufacturers and vendors we carry.
And we absolutely refuse to be undersold.
If you find an item elsewhere (before or within 30 days of your purchase from Timsboots.com), you will be eligible for our "100% price protection" program.
Here's how it works:
The item must be the identical product, color, packaging, manufacturer, etc. The price you wish us to match must be verifiable on the Internet or through a printed advertisement. The competitor's advertisement must be current and the product must be in stock. The product must be able to be delivered to you from the competitor; for example if the competitor does not ship to your country the price match does not apply.
TimsBoots.com will only match prices on items made by the same manufacturer. “Knock-off” or counterfeit items of designer manufacturers do not count. For example, if it is a Black Jack Boot, it must be authentic, not just "similar" as many of the knock-off items sold on the internet.
If you ask us to match a price, the competitor's shipping and handling charges and sales tax, if applicable, must be taken into account when we calculate the competitor's price.
Example:
TimsBoots.com price (+S&H): $477.00
Competitor price (+S&H): $459.95
Difference: $17.05
Total Refund: $17.05
Price adjustments are limited to one price match per item within the 30 day period. Competitors coupons or promotions for first time or one time use will be considered non-verifiable and therefore not accepted for the low price guarantee. Competitive items must be in stock
Shipments to Texas are subject to 8.25% sales tax and will not be included as part of the price match calculation.
NOTE: Please allow 7-10 business days following your price match request for your refund to be processed. Price matches will not be honored on "Going out of business," "Liquidation Sales" or companies in distress.
Timsboots.com reserves the right to deny any price match on an item that is not in stock with a competitor or does not meet the criteria of our price match policy.
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