Shipping & Returns

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Free Shipping:  Applies to all orders of $50 or more. Orders under $50 will be charged $8.95

Shipping: We use UPS Ground for most shipping.  If you desire more rapid delivery, we can ship 3 day air, 2 day air or overnight. There is additional cost to ship expedited - this is calculated real time in the shopping cart so you can see all your options.

We use the United States Postal Service to ship packages to P.O. Boxes, APO & FPO addresses.  We also use USPS for most smaller shipments under 2 Lbs.

Shipping times: Most orders for in stock items ship within 3 business days. Some of our suppliers ship directly to you so you may receive your order in multiple shipments.

Shipping time on orders that are custom made or made to order are usually between 6 & 8 weeks.  Seasonal rushes may affect delivery time.  Some items like Hand Tooled Boots can take longer, if this is the case we will notify you.

Sales Tax: Sales Tax will only be assessed for orders that are shipped within the state of Texas (8.25%). 

Placing an order:  If you would like to place an order by phone, please call us toll free at 1-800-771-4214. International customers may reach us at 915-921-8396.

We answer our phones! Please call us toll free at 1-800-771-4214. Customer care representatives are available from 8am to 5pm (Mountain Time) Monday through Friday

Return Policy:  You may return most new, unused items in their original packaging within 30 days of delivery for a refund less shipping charges. You will be responsible to pay return shipping.  We'll only pay the return shipping costs if the return is a result of our error. (you received an incorrect or defective item, etc.) 

Return Label:  If a return label is issued the shipping charge will be deducted from any refund or credit.

Restocking fee:  Returns for refund will be subject to a 10% restocking fee, unless the returned item is a normally stocked item.  Non-stocked items and boots made to your specifications can be returned for store credit only and will NOT be charged a restocking fee.

You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.  We will respond quickly with instructions for how to return items from your order and your return authorization number.

Please do not wear boots off of the carpet until you are sure they fit.  Items that are not in resellable condition cannot be accepted.

Any CHANGES to special orders after the order is placed into production will have a $100 change of order fee, plus any additional charges that may be due based on changes made. (changing leathers, adding logos, etc.)

Methods of Payment: We accept Visa, MasterCard, American Express, Discover and Paypal. We can also accept checks and money orders. Please mail to:

TimsBoots.com
15460 Ryan Wesley
El Paso, TX 79938

All orders by check or money order will be shipped upon clearing of payment by our bank. (usually 7-10 Business days)