At Tim's Boots - We are Boot Experts!
We don't say this to brag, we want you to make your purchase with confidence and we are dedicated to proving this to you. The following are the reasons you should get your cowboy boots from us.
#1 – Great Customer Service has always been a hallmark at Tim’s Boots!
We are proud that over 20,000 satisfied customers tell us each day that our service is top notch.
Our staff is knowledgeable in the western wear industry - but we are experts when it comes to boots. We spend time nearly every day in boot shops and we understand boots and exotic leathers - from hide selection to the finishing process. You will not get short changed in the customer service department by talking to some "young-un" who is more interested in posting to snap chat and doesn’t know a boot from a barn!
We promise the best customer service in the industry!
#2 - We Answer our Phones!
Our customer service lines are toll-free and answered by our staff Monday – Friday from 10 am until 7 pm Eastern time as well as many Saturdays during peak seasons.
Would you like to ask some questions before you place your order?
Do you want to know the status of your order?
Is there a problem with your order?
Need a repair?
Need to return something?
Just pick up the phone and call us for free 1-800-771-4214. In the unlikely event you can’t get through or we are busy with other customers, just leave a message we’ll call you back as soon as possible.